Review Policy

Effective date: 01/02/2025 · Last updated: 01/02/2025

Reviews on PawTrack support trust and transparency across our community. Reviews help Pet Parents make informed decisions and help Pet Professionals showcase their reliability and quality of care.

1. When Reviews Can Be Left

You may leave a review when all of the following are true:

  • The appointment has been completed.
  • Payment has been confirmed as paid.
  • At least 12 hours have passed since the appointment ended.
  • You have not already reviewed this appointment.
  • You have not reviewed the same Professional in the last 30 days.

Reviews are tied to completed appointments and cannot be left for cancelled or no-show appointments.

2. What Reviews Should Focus On

Reviews should describe your genuine experience of the appointment. Helpful reviews typically include:

  • Quality of care and species-appropriate handling.
  • Timeliness and reliability.
  • Clear communication and professionalism.
  • Responsiveness to instructions or special needs.

Reviews should be honest, constructive, and respectful.

3. Prohibited Review Content

The following types of content are not allowed in reviews:

  • Harassment, insults, or personal attacks.
  • Discriminatory language.
  • Private information (addresses, phone numbers, sensitive data).
  • Requests for off-platform payments or promotion of external services.
  • Retaliatory or intentionally misleading reviews.
  • Content unrelated to the appointment.

Reviews must describe experiences, not make legal, medical, or behavioural diagnoses.

4. Review Visibility & Approval

Reviews may be posted immediately or held for approval. New Pet Parent accounts or risk-flagged reviews may require manual approval before appearing publicly.

5. Review Removal or Moderation

PawTrack may remove or limit a review if it violates this policy.

PawTrack does not remove reviews solely because someone disagrees with them.

6. Reporting a Review

If you believe a review violates this policy, you may request moderation.

When reporting a review, include the appointment ID and the reason for your request.

PawTrack may update this Review Policy to maintain fairness, transparency, safety, and clarity. The latest version will always be available on this page.