How PawTrack Works

Whether you're a pet parent seeking specialized care or a professional building your business, PawTrack UK keeps it simple, transparent, and fair.

For Pet Parents

Finding the right care for your pet has never been easier.

Step 1: Create Your Pet Profile

What You'll Add

  • Your pet's species (dog, cat, bird, reptile, etc.)
  • Breed, age, and size
  • Care needs & preferences
  • Medical info, allergies, medications
  • Temperament & behavioral notes
  • Species-specific requirements

Your pet profile is saved and reusable for every booking - no repeating yourself.

Step 2: Search & Browse

Find the Right Professional

Filter by species and service type. Looking for a dog trainer? Find trainers. Need a bird specialist? Find avian experts. Every professional lists their actual expertise upfront.

You'll See:
  • Professional's experience & specialties
  • Their hourly rate or service price
  • Availability calendar
  • Reviews from other pet parents
  • Verification status (ID & insurance checked)

Step 3: Book with Confidence

Transparent Pricing, Every Time

See the full cost upfront. No hidden fees. No surprise charges at checkout.

Fees explained

  • Pet parents pay the professional’s appointment price plus the PawTrack Service Fee (an upfront booking fee).
  • Professionals keep 100% of their appointment price — no commission is taken from earnings.
  • Professionals pay a subscription fee for their services to be visible/active depending on plan (Founders/Early Access or Standard).

At checkout, pet parents see line items for the appointment price and the PawTrack Service Fee.

Step 4: Review & Rebook

Build Trust Through Feedback

After your booking, leave a review. Your feedback helps other pet parents find great professionals and helps professionals improve their service.

Next Time:
  • Your pet profile is ready to go
  • Rebook with one click
  • Build ongoing relationships with trusted professionals

For Pet Care Professionals

Whether you're a dog trainer, cat behaviorist, bird specialist, or any type of pet professional - build your business on fair terms.

Step 1: Get Verified

Build Trust From Day One

We verify every professional before they're listed. This protects pet parents and helps you stand out.

What We Check:
  • Valid ID
  • Professional liability insurance
  • Business name validation

Once verified, you're listed and ready to receive bookings.

Step 2: Set Your Services

Specialize in What You Do Best

Choose your species and service types. Dog trainer? Cat sitter? Reptile specialist? Bird behaviorist? List exactly what you offer.

You Control:
  • Your hourly rate or service price
  • Which species you work with
  • Which services you offer
  • Your availability calendar
  • Seasonal discounts & promotions

Step 3: Earn Fair Rates

Keep What You Earn

No commissions. No hidden fees. You set your rate, and you keep 100% of what you earn. We charge pet parents the PawTrack Service Fee at checkout, not you.

How It Works:
  • You set your hourly rate or service price
  • Pet parents pay your appointment price plus the PawTrack Service Fee
  • You receive 100% of your rate
  • Payments processed securely

New professionals: Consider running introductory discounts to build your first bookings and reviews.

Step 4: Grow Your Business

Build Trust & Reputation

Reviews from pet parents are how you grow on PawTrack. No paid placement - visibility isn’t bought. Trust is earned through quality work and positive feedback.

Your Path to Growth:
  • Deliver excellent service
  • Earn positive reviews
  • Build a strong reputation
  • Get more bookings from pet parents who trust you

Cancellation & Refund Policy

Clear, fair policies for both pet parents and professionals.

The cancellation and refund policy can be found here

Emergency Bookings

Need care urgently? Emergency bookings (within 6 hours) include a 20% surcharge on the professional's rate. This compensates professionals for short notice and helps ensure availability when you need it most.

Example: A dog walker normally charges £15/hour. An emergency booking would be £18/hour (£15 + 20% surcharge).

Ready to Get Started?

Join PawTrack and experience pet care the way it should be - fair, transparent, and built for every species.

Join the Waitlist